What are the Product Exchange, Cancellation and Return Conditions?
For any questions and suggestions regarding our Online Sales Platform, you can e-mail us at musterihizmetleri@urbancare.com.
In accordance with the legislation, you can exercise your Right of Withdrawal for your purchases from urbancare.com.tr within 14 days from the date you receive the product. However, we would like to point out that, in order for the return process to begin, the product you want to return must reach our address Maslak, Ahi Evran Cd. No:42 Ofis 1, Kat: 2, 34398 Sarıyer/İstanbul within 14 days from the date you exercise your right of withdrawal.
The products you purchase from our online sales site cannot be exchanged. .
In return transactions; The packaging/package of the product you want to return must be unopened/unused, undamaged, and its barcode must not be damaged or broken. You must send the product(s) you want to return with its original box and all accessories. Products that have lost their salability and whose hygienic properties have deteriorated (open/torn products with vacuum/gelatin packaging), disposable, quickly deteriorating, products that are likely to expire, products prepared in line with the consumer's wishes or personal needs, products that are not suitable for return in terms of health and hygiene, The right of withdrawal cannot be exercised for products that are mixed with other products after delivery and cannot be separated due to their nature. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. If the product we receive meets the specified conditions, it is accepted as a return.
If you are entitled to a promotion at the time of purchase, you must deliver the promotional product, which is an integral part of the product subject to sale or the order placed, the original invoice of the product and a copy of the cargo delivery report to our company. If the promotional product is not returned, it will be subject to normal sales and invoiced to the customer, and the corresponding price will be collected. If the product we receive meets the specified conditions, your transaction will be initiated.
Cosmetic and personal care products can be returned if their packaging is unopened, untested, intact and unused.
If you return the products you want to return with the e-archive you filled in and the return approval code, your refund will be made more quickly.
Before sending the product you want to return, you must fill out the "Exchange and Return Form" on our online sales site and send the product along with the invoice to the address below by Aras Cargo, Sürat Cargo or MNG cargo. Shipping costs for product returns belong to the customer.
Address: Maslak, Ahi Evran Cd. No:42 Ofis 1, Kat: 2, 34398 Sarıyer/İstanbul
All transactions regarding the returned product will be initiated within 48 hours after your product reaches the Selen Kozmetik A.Ş address above and will be completed within 1 week. All information regarding the return process is sent via SMS and e-mail. The time it takes for your refund amount to be reflected on your statement varies from bank to bank and may take between 3-7 business days.
If you place an order as a member; You can access detailed information about the return status of the products you request to be returned in the relevant order detail in "My Orders".
You can cancel your order through your account within the first 30 minutes from the moment you place it. In order to make a return after this period, you must contact our customer representatives to find out the suitability of your order.
